Policies

Terms of Service

These terms apply to WashGrid car-wash subscriptions for residents of participating apartment communities in Bengaluru.

1. A subscription covers one registered vehicle for one month and the number of washes in the chosen plan.
2. Service starts only after WashGrid confirms availability in your apartment and the payment is received.
3. Washes are carried out by verified service partners in your apartment's parking area on the plan's service days.
4. Every wash is recorded in your dashboard. If a scheduled wash is missed, report it from your dashboard; WashGrid follows it up with the partner.
5. Plan prices and inclusions are shown before you pay. A change of plan applies from the next month.
6. Please keep your vehicle accessible in its registered parking slot at the agreed time.

Privacy Policy

WashGrid collects only the details needed to provide the service: your name, mobile number, email, apartment, tower, parking slot and vehicle details.

1. Your details are used to schedule and record washes, to send sign-in codes, receipts and service updates, and to answer your requests.
2. Wash partners see only the vehicle, apartment and parking slot they need for their work.
3. Your apartment association sees community-level service records, not your contact details.
4. Payments are processed by Razorpay on its own secure page; card or bank details never reach WashGrid.
5. You can ask WashGrid to correct or delete your details by writing to the email address on this website.

Cancellation & Refund Policy

1. Cancel a plan before it starts: the full amount is refunded.
2. Cancel during a month: washes already completed are charged; the remaining washes are refunded or carried into the next month, as you prefer.
3. A wash missed by the service partner is made up at no cost.
4. Refunds for online payments go back to the same account through Razorpay within 5–7 working days.
5. Write to the email address on this website with your registration number to cancel or ask for a refund.

Partner Terms

1. Partners are verified before they are assigned to an apartment community.
2. Each completed wash is recorded in the partner portal at the time of service; plans with photo proof need a photo.
3. Payment per completed wash is agreed in writing during onboarding and shown in the monthly statement.
4. Partners follow the apartment's rules on timings, water use and parking areas.
5. Complaints about service are shared with the partner and resolved with the WashGrid team.